- We offer free software which we have partially or not at all developed/designed or sourced. We have given proper credit to the source of these softwares, and we ask that anyone using our softwares also give the proper credit to EmeraldPOS for any of our works as well as any other developers that have provided software. See this page for details: http://www.gnu.org/licenses/gpl.html
- For our servers and hosting:
See this document from our partner that provides this service, Tech Pro Now:
http://www.techpronow.com/additionalinformation.php - For computer or peripheral sales or service, we provide warranties as specified in individual contracts. Some manufacturers warranties and service apply to products, that we will not be accounted for. Emerald POS offers a variety of warranties and replacement plans on a case by case basis. The policies for each case may be unique and therefore please refer to those individual agreements.
- For returns and exchanges. We offer a 30 day limited refund policy. On new goods we offer a money back refund minus applicable fees, which include any shipping, or configuration charges, which is defined under restocking fees as written below.
In most cases a 10% restocking fee applies not including shipping charges. This covers the time and cost spent on configuration and/or delivery of any said items. This applies to all of our sales unless otherwise specified in writing.
If you have any questions about our policies, please contact us.
